September 26, 2022, 3:58am
Every time same issues, freezing charts and order placed very late,
What to do in this case? We don’t know order is placed at what price? Getting loss because of this platform,
I have sent support request and they said will look on this, and not reverted,
I have two nicely recorded videos, let me know how to show in this community, so people can get aware what is happening.
And when it happens in early morning and that too in options, think what happens to us.
Hello Dhan Technical Team,
I am also facing same issue. This is not at all acceptable. It can cause huge loss. Today same thing happen again. I executed order today and suddenly everything freeze. Sometime, chart will show different price and watch list shows different. I feel this is not lighting fast platform. This seems darkest slow platform. I feel you should only keep trades related things rather than including lots of things all together in single platform. This make platform too slow and very poor performance.
September 26, 2022, 4:15am
@Jigar We are having this checked. Request to please do a hard refresh on browser - we have pushed updates over weekend to both Dhan web and TradingView.
Important Note: 2FA Login for Dhan Web & TradingView users
Hope you are enjoying a peaceful weekend. Here is a quick and important update for Dhan users, especially those who frequently use Dhan Web console (
web.dhan.co) and Dhan TradingView console ( tv.dhan.co).
Starting today, you will require 2FA (Two-Factor Authentication) to login across all trading platforms. Its a mandatory requirement and we had posted about this in detail back in July, full post is here for your referenc…
September 26, 2022, 4:17am
Yes, i did that as well, and this was happened last week as well before update, When we are in position of options and such things happens, our heart is near to attack.
September 26, 2022, 5:36am
@PravinJ , see one more bug,
See in watchlist, no values and it’s in gray color,
Same was communicated to support and they said to fix by last weekend
September 26, 2022, 5:48am
This was at what time? Can’t figure out from the screenshot
September 26, 2022, 5:51am
I checked my screenshot time, it was 11. 04 AM
September 26, 2022, 6:01am
Noted, will check and have this sorted out.
September 28, 2022, 7:26am
We have resolved this in the watchlist. In case if you come across this again, please let us know.
September 29, 2022, 4:40am
@PravinJ , today also it come same for one script,
September 29, 2022, 4:53am
We will have this checked again.
Similar issue for me too on Dhan.
On mobile too the app logs out incase you are switching to multiple apps.
October 14, 2022, 12:36pm
Welcome to Dhan Community.
As per the recent
NSE circular, it is mandatory for all stock broking platforms to enable two-factor authentication. We have written about this in detail Important Note: 2FA Login for Dhan Web & TradingView users
As an alternative, if your phone supports biometric login, you may enable the same to avoid entering Password & OTP every time.
For your specific price display scenario, request you to share more details at
You may also feel free to call us at 022 48906273 or Chat directly from the CS section of App / Website for real-time issues.
I’m aware of the fingerprint authentication and appreciate Dhan for bringing up this feature.
My concern was that the apps logout immediately even if you are switching between 2 apps for even a sec. This should not happen. There should be certain time limit for such timeout.
October 15, 2022, 4:38am
For your specific case, we request you to drop an email at
firstname.lastname@example.org with your details, so we can check and address your query.