Hi @Vishk519,
We’ve highlighted the issue regarding chat to our partner (Freshdesk) and they should be getting back to us soon.
Meanwhile, request you to opt for any of our alternate support channels (email, phone, Twitter) in case you feel the need to do so.
Additionally, we spoke regarding your friend’s account. We are awaiting a response from KRA. We’ve written in detail about it here: Changes to KYC & Onboarding Processes at Dhan!