Today i faced an issue with the squareoff bot. My strategy was not completely executed by the Dhan app and birtue of which i incurred a loss
I checked with the squareoff team and they said they received a duplicate correlation Id error , while placing the PE order, since this is the first order for the symbol (and correlation id) for the day
Whats the recourse for a trader. Should one stop the not and Squareoff all the positions because I personally use bots so that I just open the twice once when it starts firing and then again when it stops
Reviewing this, the correct way to check against this all is always knowing the entry and exit prices of the screenshot v/s yours. Any API service provider integrated with Dhan has same access to APIs as we have.
Do email us your registered mobile number on email@example.com and I will have the order execution reviewed for the transactions you have mentioned.
So Rahul if I am not wrong, the bot always has a stop loss of 25%, here the stop loss was never trigerred because of either the trigger price was not mentioned or because of any other issue that I am not aware of.
The point is how will my losses be recouped because of the mistake of either Dhan or Squareoff
We reviewed the entire integration with SquareOff bots, and also discussed with their team. Have given them the feedback to fetch all positions in real-time. That should ensure you have the latest positions including P&L in real-time and updates on order status.
Hey Pravin, I am sure you guys have reviewed the entire integration but this happened for the second time. since you guys are a customer focused broker unlike other discount brokers
What about the losses that I have incurred because of no mistake of mine whatsoever. I know you guys have your own disclaimers but for an average trader who is using the bot with the philosophy of fill it, shut it and forget it is it fair to incur such losses with no recourse whatsoever
We are always upfront and transparent in our communication, and we intend to keep the same always. No broking platform guarantees execution, neither do the exchanges. However in case someone claims losses - it’s practically impossible for anyone to fill up for them. This is same across the all industries, and for stock broking industry including some of the large brokers who have seen outages multiple times through the year, some as recently as last week.
All technology platforms, not just ones about broking - but in general all of them have limitations, failures, outages and so likes that can happen from time to time. From our side, we try to ensure that we are providing a reliable service at all times. Hope this helps.
How about a business model where the broker takes a nominal monthly/yearly fee (like health insurance premium) and provides safety for client ledger for specific unfortunate incidents like loses incurred due to broker’s software/hardware issue or any other dependency.
May be you can think deeper and come up with a win-win model for everyone, And can raise the bar of the industry in a real sense!
Today as well, my orders were not fired off because of issue with the Dhan as mentioned by Squareoff. Now I have faced issued for 3 trading days out of ~20 since i have been using the squareoff bot api linked to Dhan.
I am not sure if we should become habitual to this sort of errors from Dhan’s end. I am not only losing out on my money paid to squareoff bots but also incurring losses/losing out on gains because of these errors from Dhans end
SquareoffBots is giving @Dhan users 3months free trial period. Shouldn’t the @Dhan itself take 3months (or at least 1K trades) live trades with SquareoffBots defined strategies and verify the real-time integration?