Hello Everyone!
We have noticed an increase in community posts today, which is understandable due to the impact of the downtime. Our team is actively resolving the same and is also interacting with users who have written to us. To specifically address the downtime issue today, we have created a separate email address: help3july@dhan.co, where users can reach out to us in real time for assistance. We have proactively contacted users who have expressed their concerns on the community platform to ensure a swift response.
While our team is resolving the issue actively, unfortunately we have also observed posts with malicious users who have created fake usernames on community or posting even where there are no trades for the said accounts. This has hindered our ability to assist users who have genuinely been impacted by the downtime.
As a small team, this is a distraction for us - and we will taking down these accounts for not abiding with the community guidelines listed here.
Since the beginning of our journey, we have strived to maintain transparency within the community by sharing both the ups and downs with everyone. We understand that transparency can have its challenges, but the trust of our community members is of utmost importance to us, and we are committed to preserving it.
While it’s important to note that the Dhan community is not an official customer support channel, we value the trust and dependence of our members on the community to share their views and believe in building Dhan together with our users. All genuine queries of our users are being responded to.
We kindly request all members to adhere to the community guidelines, treat each other with respect, and contribute to creating an outstanding trading and investing experience.
Best regards,
Rahul
Community Manager - Dhan