All data is missing from Web as well as app

Vishk519 · August 16, 2022, 4:57pm

Logged into Dhan a couple hours ago and was greeted with this.
It’s been a couple hours now but the data is still missing.

t7support · August 16, 2022, 5:28pm

Yes same here. On Dhan app, option trader app, web etc

@Dhan_Help @PravinJ @Naman @JayK

PravinJ · August 16, 2022, 5:31pm

Looking into this @t7support @Vishk519

t7support · August 16, 2022, 5:32pm

Thanks @PravinJ. Appreciate the quick response.

PravinJ · August 16, 2022, 5:39pm

Its resolved @t7support @Vishk519… please check and confirm.

t7support · August 16, 2022, 5:53pm

Yes resolved. Thanks !!!

t7support · August 29, 2022, 3:57am

Commodity ltp went 0 for few minutes on watchlist again today.

PravinJ · August 29, 2022, 4:08am

Hey @t7support Will have to get logs checked for the system you were connected with. Shouldn’t have happened as markets were on.

t7support · August 29, 2022, 4:21am

Happened on both mobile and web on commodity watchlist. NSE equity and fno was working fine. Even after a browser refresh it persisted on commodity watchlist. . LTP went to 0 for few minutes and then came back.

Position page while ltp was not 0 was showing incorrect ltp

t7support · August 29, 2022, 4:32am

Btw what logs would u need ? How to get those from mobile or web app ?