Hi @Dhan_Help @PravinJ
I have seen the web interface freezing sometimes. See the pic. When I clicked on the thunderbolt button it didn’t respond for sometime and then this error was shown. But order was placed.
The latest build of mobile app also freezes sometimes. This I noticed while updating baskets where if I delete an instrument nothing happens for sometime and then around 30 seconds later it is deleted and updated basket is shown.
2 Likes
Hi @t7support ,
Request you to please share your Order ID on help@dhan.co. We will get this checked.
cc: @Dhan_Help
Browser Chrome, OS - Ubuntu Linux, Internet connection - Leased fibre lines with redundancy.
1 Like
Hi @t7support,
Thanks for highlighting, we are getting this checked.
1 Like
Hi @t7support
Our team checked this and identified the cause. This specific scenario is very rare and would have been caused by an intermittent delay in order response.
This doesn’t happen often. Our team will continue to monitor this.
Regards,
Dhan Help
Ok Thanks. Appreciate the quick response.