Dhan Web / Mobile - Freeze issue

t7support · September 27, 2022, 5:56am

I have seen the web interface freezing sometimes. See the pic. When I clicked on the thunderbolt button it didn’t respond for sometime and then this error was shown. But order was placed.

The latest build of mobile app also freezes sometimes. This I noticed while updating baskets where if I delete an instrument nothing happens for sometime and then around 30 seconds later it is deleted and updated basket is shown.

RahulDeshpande · September 27, 2022, 6:07am

Hi @t7support ,

Request you to please share your Order ID on help@dhan.co. We will get this checked.

cc: @Dhan_Help

t7support · September 27, 2022, 6:07am

Browser Chrome, OS - Ubuntu Linux, Internet connection - Leased fibre lines with redundancy.

Dhan_Help · September 27, 2022, 7:04am

Hi @t7support,

Thanks for highlighting, we are getting this checked.

t7support · September 27, 2022, 8:21am

Ok thanks @Dhan_Help

Dhan_Help · September 27, 2022, 10:17am

Hi @t7support

Our team checked this and identified the cause. This specific scenario is very rare and would have been caused by an intermittent delay in order response.

This doesn’t happen often. Our team will continue to monitor this.

Regards,
Dhan Help

t7support · September 27, 2022, 10:30am

Ok Thanks. Appreciate the quick response.