We understand your concern, I have already notified my team to extend your subscription to additional six months, so your plan will be valid for 1 year plus 6 months. It should be reflected in Squareoff Algo Dashboard. We are closely working with Dhan to provide error free execution. Dhan tech team confirmed that they have fixed the issue at their end, we really apologise for the inconvenience caused. This issue shouldn’t occur again.
You can reach out to me directly at firstname.lastname@example.org if you face any issues with your subscription. We shall do the needful.
@Naman@RahulDeshpande I am being charged ~23 rs everyday for my auto squareoff inspite of me running the bot. I don’t understand how to avoid these charges are I assume squareoff bot can automatically do that
@KirubakaranRajendran had a chat with Subhash alongwith Dhan yesterday, and as a user I was always of the thought that auto squareoff was done by the bot but the last time I checked my ledger, Dhan was doing squareoff for and charging me 23 rs for every squareoff of 1 lot
We spoke to Shubhash and he was like we haven’t enabled auto square off for Dhan and Dhan team and I were both under the impression that auto squareoff was done by the bot
I had to pay squareoff charges for every lot that I traded with the bot. I think there should be a clear cut communication from you guys on website or via email to the clients about actually what the bot will do for different brokers
The value proposition of the bot is just to fire the order once and then carry on with the day job, unfortunately this is not what I am doing. I will have to square it off myself everyday before 3:19 pm and most importantly there is no clear cut communication on the same
The day end orders went through successfully for all Dhan users. It was not executed for you, because you have stopped the bot. So obviously there won’t be any orders from trading bots after it has been stopped by you.