GTT Order or Forever order selling side not in Dhan. my 100% order based on GTT order. how much time take to provide GTT sell side order?
chat support told me there is no PoA (power of Attorney) register available in Dhan.
I recently opened account with Dhan. I like app interface and open account without research because GTT and PoA are obvious features in most of broker. now I regret to open account with you.
Please provide these features (atleast PoA) otherwise I have to close this account
I’ve seen their reply on Twitter that the reason they don’t have gtt on the sell side is because of edis problems,
But this can be made available to users who have submitted their Power of attorney, so if dhan is willing to provide gtt on the sell side, I am willing to submit the power of attorney to you.
Please make this happen @PravinJ@Naman
Can you email to us on email@example.com with this request, I will check with team how we can handle this request as an exception with PoA. For now, we are evaluating an intermediate solution that should provide a better experience with EDIS.
However, we will the regulators may be more inclined towards moving the industry towards an EDIS only way to authorise for selling, as its more safe and secure and there have been instances where PoA authorization were misused by brokers.
hi yesterday customer care call me, and told me we will send PoA form within 24hour, after 24h I call them they told me it will be take 14-21days.
very disappointed with customer care.
now I am going to close my demat account.
I am also surprised they sent me account closure form with in 30second.
your Lightning speed is only for account closure.
Please note the PoA process has to be done well and right as per the provisions and as per the regulations. PoA is a legal document, needs to be franked, means procuring the docs, getting same signed by both parties and also registering the same and making changes on our systems to ensure we are 100% compliant. Stamp duty needs to be paid since your location is different from ours. It is not an instant process that gets done by sending signed form.
Our team was trying to go out of the way to assist you since we had committed to do this, as an exception since we do not offer PoA process. Team sent an account closure form as you requested for same.
Hi Team Dhan,
I am also waiting for GTT on sell side in equity segment, I am ready to provide POA.
Please understand the issue like we need to place stoploss daily it’s difficult for office going persons.
So please please arrange any solution for stoploss for my open positions in equity segment.